Pinnacle Customer Experience Award 2018



Colonial Nursing and Rehab Center proudly announces we have been awarded the 2018 Pinnacle Customer Experience Award which based on a satisfaction survey of their residents and families.

Colonial Nursing and Rehab Receives 2018 Customer Experience Award from Pinnacle Quality Insight

CROWN POINT, INDIANA. March 9, 2018 – Colonial Nursing and Rehab, a Crown Point – based provider, offering top quality rehabilitation services and long-term skilled care, is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2018 Customer Experience AwardTM. Colonial Nursing and Rehab displays a continued dedication to providing Best in Class senior healthcare services.

Nicole Hluska, Community Liaison Director of Colonial Nursing and Rehab describes receiving the award(s) as an honor, stating that “we are extremely proud of the quality of care we are able to provide each, and every, resident. Colonial is one of the smaller facilities in the area, which allows us to offer an unmatched personal experience. Whether you come to us as a short-term rehab patient, or decide to become one of our long-term residents, I can guarantee you will feel right at home…as a family member should. The fact that we have received this prestigious award just validates that we are succeeding in our mission.”

Throughout its 50+ year history of serving the community, Colonial Nursing and Rehab has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2017, a sampling of Colonial’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Colonial Nursing and Rehab in specific categories.

Every month, Colonial Nursing and Rehab has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary. 

By qualifying for the Pinnacle Customer Experience Award, Colonial Nursing and Rehab has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 22 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.

About Colonial Nursing and Rehab

We are a skilled nursing facility offering quality rehabilitative care as well as excellent long-term care. Here at Colonial you will find all the comforts of home. Our residents are like family and it is our goal to meet the needs of each resident while maintaining the privacy, dignity and integrity of each resident. Please visit www.colonialnursingandrehab.com for more information, or to schedule a tour.